Privacy Policy

1. Data Controller Information

LearnSphere Academy B.V. is the data controller for the personal information we collect about you.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us directly, including:

• Name and contact details (email address, phone number)
• Account credentials and profile information
• Course enrolment and payment information
• Educational background and learning preferences
• Communications with our support team
• Feedback, reviews, and survey responses

2.2 Technical Information

We automatically collect technical information when you use our website:

• IP address and browser information
• Device type and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies
• Learning progress and course completion data

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Providing access to our courses and learning platform
• Processing enrolments and payments
• Tracking learning progress and issuing certificates
• Providing customer support and technical assistance

3.2 Communication

• Sending course updates and important notifications
• Responding to your enquiries and support requests
• Sending marketing communications (with your consent)
• Conducting surveys and collecting feedback

3.3 Improvement and Analytics

• Analysing website usage to improve our services
• Personalising your learning experience
• Developing new courses and features
• Ensuring security and preventing fraud

4. Legal Basis for Processing

Under GDPR, we process your personal information based on the following legal grounds:

• Contract Performance: To provide our educational services and fulfil our contractual obligations
• Legitimate Interests: To improve our services, ensure security, and conduct business operations
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your personal information with:

5.1 Service Providers

• Learning management system providers
• Payment processors and financial institutions
• Email and communication service providers
• Analytics and marketing platforms
• Technical support and hosting providers

5.2 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights and safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. International Data Transfers

We primarily process data within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with approved data protection standards
• Certification schemes and codes of conduct

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Achieve the purposes outlined in this policy

Typical retention periods include:

• Account data: Until account deletion plus 7 years for financial records
• Course progress: Indefinitely to maintain certification records
• Marketing data: Until consent is withdrawn
• Website analytics: 26 months maximum

8. Your Rights Under GDPR

As a data subject, you have the following rights:

8.1 Right of Access

You can request a copy of the personal information we hold about you.

8.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information.

8.3 Right to Erasure

You can request deletion of your personal information in certain circumstances.

8.4 Right to Restrict Processing

You can request limitation of how we process your personal information.

8.5 Right to Data Portability

You can request transfer of your personal information in a structured, machine-readable format.

8.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

8.7 Right to Withdraw Consent

You can withdraw consent for processing based on consent at any time.

To exercise these rights, contact us at privacy@rearranctk.life.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data centres and backup systems
• Incident response and breach notification procedures

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have violated your data protection rights. In the Netherlands, you can contact: